Quality Improvement Plan

Shalom Village strives to continue to grow and develop our facility to ensure the best possible care for our residence. In doing so we have developed a Quality Improvement Plan that we will use to continue this journey.

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IPAC Team (Infection Prevention and Control)

Nasir Sarfraz – Team Leader – nasir.sarfraz@ShalomVillage.ca

Team Members
Breanna Martin
Angela Brown
Greg Almas (Occupational Health & Safety)
Sharon VanPopta (Apartments)

To view the Terms of Reference for our Quality Improvement Committee, please click here.

To view the Terms of Reference for our Board of Directors Quality Improvement Sub-Committee, please click here.

To view the Terms of Reference for our Quality Safety Committee, please click here.

To view the Long Term Care Resident and Family Survey Action Plan, please click here.

To view our Vaccination Policy, please click here.

Emergency Preparedness Plan

To view the Shalom Village Emergency Preparedness plan please click on the link below:

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Multi-Year Accessibility Plan

To view the Shalom Village Multi-Year Accessibility plan please click on the link below:

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AODA Policy

To view the Shalom Village AODA Policy please Click Here

Video Surveillance

Video surveillance cameras are found at Shalom Village and are used only for specific purposes related to the safety and security of people, facilities, and assets. Any personal information is collected pursuant to the PHIPPA and Protection of Privacy Act and Shalom Village’s Policy on Video Surveillance.

If you have any questions related to video surveillance at Shalom Village, please contact the Chief Executive Officer.

Marianne Klein
Chief Executive Officer
905-529-1613 Ext. 307
70 Macklin Street North
Hamilton, Ontario L8S 3S1
Marianne.klein@shalomvillage.ca

Quality Improvement Plan

Many Long Term Care Residents cannot speak for themselves and require others to advocate for them. Family Council gives families, friends, and persons of importance to Residents the opportunity to be involved in decisions that directly affect them and their loved ones.

Family Council Members are the families, friends, and persons of importance to Long Term Care Residents at Shalom Village. All family members, friends, and persons of importance of Long Term Care Residents are invited to participate in Family Council, including those whose loved ones have passed.

The Role of Family Council

Family Council Members volunteer their time to:

Provide support and advocacy for Residents
Empower, inspire, and encourage the sharing of knowledge and experiences
Present education on relevant topics concerning Residents, Long Term Care Homes, Caregivers, and Medical Advances
Inform Shalom Village Leadership about issues and challenges, and provide input in decisions that affect Residents, Families/ Friends/Persons of Importance to Residents
Help to enhance the quality of life of Residents
Offer ideas and suggestions in the interests of Residents, Families/Friends/Persons of Importance to Residents, and Staff
Create a link between Residents, Families/Friends/Persons of Importance to Residents, and Staff

Key Family Council Accomplishments So Far

Procured more Accessible Parking Spots in both SVO & SVToo parking lots
Family Council Member made 5 Frontline Hero Bears that have been placed at each LTC Nursing Station and the Recreation Department to thank the Staff for their dedication and hard work
Sensory Blankets knitted/crocheted and given to Residents who would like one, specifically those with Dementia – All personalized to their likes and colour preferences
Montessori Activities purchased for Residents, especially those with Dementia, in both buildings and on both floors

Family Council Meetings

Family Council Meetings are held virtually on the third Thursday of every month (Dates may change due to Holidays).

Guest speakers are often invited to Family Council Meetings, including Shalom Village Leadership Team Members, who provide information and feedback on issues discussed during meetings.

For more information, please contact Olivia Francis, Resident Relations Coordinator, Long Term Care, and Family Council Liaison, at (905) 529-1613 x 370.

Family Council Meeting Minutes

March 21, 2024 Minutes

February 15, 2024 Minutes